Get in Touch
Select the items that apply, and then let us know how to contact you
Address: Level 8, General Capital House, 115 Queen Street, Auckland, 1010
Email: info@generalfinance.co.nz
Investor Enquiries:
| at investment@generalfinance.co.nz | 0800 500 602 | |
| Ricky Tseng | at ricky.tseng@generalfinance.co.nz | 09-304-0224 |
| Jason King | at jason.king@generalfinance.co.nz | 09-304-0220 |
| Tony Ornelas | at tony.ornelas@generalfinance.co.nz | 09-304-0229 |
Lending Enquiries:
| Paul Lange | at paul.lange@generalfinance.co.nz | 09-526-7805 |
| Young Yu | at young.yu@generalfinance.co.nz | 09-526-7808 |
| Ben Thompson | at ben.thompson@generalfinance.co.nz | 027 9500 749 |
Loan Administration and Customer Care:
| Vanessa Huy | at vanessa.huy@generalfinance.co.nz | 09-304-0239 |
Telephone: 09 526 5000
Facsimile: 09 579 7795
Street Address: Level 8, General Capital House, 115 Queen Street, Auckland New Zealand 1010
Postal Address: PO Box 1314, Shortland Street, Auckland 1140
Compliments and Complaints
At General Finance, we aim to offer our customers a quality service. Your satisfaction is important to us.
If you wish to make a complaint, or offer a compliment, we would like to hear from you.
To Offer a Compliment
Please get in touch with your usual point of contact or you can contact one of our Directors, Greg Pearce, by calling 09 526 5000 or by email to greg.pearce@generalfinance.co.nz.
To Make a Complaint
If you are not satisfied with the service you received from us please contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone (09 526 5000), by email (complaint@generalfinance.co.nz) or in writing (PO Box 1314, Shortland Street, Auckland 1010). If a solution can’t be found right away, you can contact one of our Directors, Greg Pearce, by calling 09 526 5000 or by email to greg.pearce@generalfinance.co.nz). He will work together with the right people to help resolve the issue. We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint. If you are not satisfied by our response, you may refer the matter to FSCL by emailing info@fscl.org.nz or calling them on 0800 347 257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz . There is no cost to you to use the services of FSCL. You can also complain to the Financial Markets Authority by visiting http://fma.govt.nz/contact/make-a-complaint/ or calling 0800 434 566.
