Contact Us

Get in Touch

Select the items that apply, and then let us know how to contact you

    Customer Support

    (09) 526 5000

    Address: Level 8, 115 Queen Street, Auckland, 1010

    Investor Inquiries:

    Deposit Registry (Computershare)        0800 500 602


    Michelle Nel  at   09-526-7803
    Jonathan Clark  at  09-304-0236
       Lending Inquiries:


    Nicole Glover  at   09-526-7808
    Paul Lange  at  09-526-7805
    Brent Malcolm  at  09-526-7807
    Young Yu  at   
    Loan Administration and Customer Care:
    Michelle Nel  at  09-526-7803
    Brent Malcolm  at    09-526-7807

    Telephone: 09 526 5000
    Facsimile: 09 579 7795
    Street Address: Level 7, 12-26 Swanson Street, Auckland New Zealand 1010
    Postal Address: PO Box 1314,  Shortland Street, Auckland 1010

    Compliments and Complaints

    At General Finance, we aim to offer our customers a quality service.  Your satisfaction is important to us.
    If you wish to make a complaint, or offer a compliment, we would like to hear from you.

    To Offer a Compliment

    Please get in touch with your usual point of contact or you can contact one of our Directors, Greg Pearce, by calling 09 526 5000 or by email to

    To Make a Complaint

    If you are not satisfied with the service you received from us please contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone (09 526 5000), by email ( or in writing (PO Box 1314, Shortland Street, Auckland 1010). If a solution can’t be found right away, you can contact one of our Directors, Greg Pearce, by calling 09 526 5000 or by email to  He will work together with the right people to help resolve the issue. We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint. If you are not satisfied by our response, you may refer the matter to FSCL by emailing or calling them on 0800 347 257. Full details of how to access the FSCL scheme can be obtained on their website .  There is no cost to you to use the services of FSCL. You can also complain to the Financial Markets Authority by visiting or calling 0800 434 566.