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Get in Touch

Select the items that apply, and then let us know how to contact you






    Customer Support

    0800 500 602

    Address: Level 8, General Capital House, 115 Queen Street, Auckland, 1010

    Email: info@generalfinance.co.nz

    Investor Enquiries:
    at  investment@generalfinance.co.nz  0800 500 602
    Ricky Tseng  at  ricky.tseng@generalfinance.co.nz  09-304-0224
    Jason King  at  jason.king@generalfinance.co.nz   09-304-0220
    Tony Ornelas  at  tony.ornelas@generalfinance.co.nz   09-304-0229
    Lending Enquiries:
    Paul Lange  at  paul.lange@generalfinance.co.nz  09-526-7805
    Young Yu  at  young.yu@generalfinance.co.nz    09-526-7808
    Ben Thompson  at  ben.thompson@generalfinance.co.nz   
    Loan Administration and Customer Care:
    Vanessa Huy  at  vanessa.huy@generalfinance.co.nz  09-304-0239

    Telephone: 09 526 5000
    Facsimile: 09 579 7795
    Street Address: Level 8, General Capital House, 115 Queen Street, Auckland New Zealand 1010
    Postal Address: PO Box 1314,  Shortland Street, Auckland 1140


    Compliments and Complaints

    At General Finance, we aim to offer our customers a quality service.  Your satisfaction is important to us.
    If you wish to make a complaint, or offer a compliment, we would like to hear from you.

    To Offer a Compliment

    Please get in touch with your usual point of contact or you can contact one of our Directors, Greg Pearce, by calling 09 526 5000 or by email to greg.pearce@generalfinance.co.nz.

    To Make a Complaint

    If you are not satisfied with the service you received from us please contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone (09 526 5000), by email (complaint@generalfinance.co.nz) or in writing (PO Box 1314, Shortland Street, Auckland 1010). If a solution can’t be found right away, you can contact one of our Directors, Greg Pearce, by calling 09 526 5000 or by email to greg.pearce@generalfinance.co.nz).  He will work together with the right people to help resolve the issue. We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint. If you are not satisfied by our response, you may refer the matter to FSCL by emailing info@fscl.org.nz or calling them on 0800 347 257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz .  There is no cost to you to use the services of FSCL. You can also complain to the Financial Markets Authority by visiting http://fma.govt.nz/contact/make-a-complaint/ or calling 0800 434 566.

    Equifax has affirmed the credit rating of General Finance Limited as BB with a Stable Outlook

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